Refunds, Exchanges Terms and Conditions

Refunds and Exchanges from Complete Rider .At Newbury Supplies Ltd T/As Complete Rider we're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought.

Please make sure that you check your items carefully before they are used or installe9d. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries.

If I change my mind...

Within 30 days
Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition including all tags and labels, with your receipt and we’ll give you a refund.

We will not refund if the items are returned worn, tags have been removed or products have been damaged.

All footwear must be returned within the postal box that it arrived in (or a box of your choice) ensuring that the products box remains undamaged.

If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund with vouchers.

If you'd like to return something we've delivered, just call us on 03333660757, your order number will count as your receipt.

We're sorry but some items like food, health or items that come into contact with your animal or pet can't be exchanged or refunded for hygiene and safety reasons, unless they're faulty.

If your product(s) have qualified for a free Complete Rider giftcard and you return them under our 30-day-money-back-guarantee, the free Complete Rider gift card must be returned.

If the qualifying products aren't returned then the Complete Rider Giftcard amount will be deducted from the money refunded.

Our 30-day money-back guarantee does not affect your statutory rights.

If there's a fault with the product...

We've made it easier!

If you return to us within 30 days with your proof of purchase, we'll give you a 
replacement or a refund.


Please note that Rug / Sheets and horse wear items, Riding Helmets / Hats or items that can be worn if worn by your animal DO NOT qualify for returns or refunds.

This does not affect your statutory rights.

We reserve the right where any items that are damaged, whether that be the item itself or the packaging or items with missing packaging will be subject to a restocking fee of £25.00 or for items that cost less than £50.00 a fee of 25% will be applied.

Proof of damage or missing packaging will be supplied upon request. Any items returned that have anything stuck to them (i.e. the invoice is stuck to the box using tape) will incur the restocking fee as above.

Goods returned for refund are subject to a charge of 15% of the goods value as a handling fee.

Newbury Supplies Ltd T/As Complete Rider take no responsibility for items posted to or from our clients relating to damage to items or packaging and it is the customers responsibility to repackage the item for return.

We take no responsibility for Items posted to us without being recorded or a signature requested upon delivery and should any items go missing in transit we will not process a refund unless it can be proved that the item has been delivered to us directly at our trading premises (i.e. by hand).

For all footwear returns, Complete Rider charge £4.99 to cover the cost of postage in returning your item, this will be requested via paypal or card payment request.


Science Supplement Contest Terms & Conditions
- No purchase is necessary, making a purchase will not increase chances of winning.
- Competition will start on Monday 10th June 2019 and finish on Sunday 30th June 2019 at 16.00. The winner will be selected and notified by personal message on Monday 1st July 2019.
- The contest is in no way sponsored, endorsed, administered or associated with Facebook.
- The contest is open to any participant, if the winner is under the age of 16 parental consent must be provided.
- The Prize. The prize for this contest is for a 1 hour private jumping lesson with David Britnell in the outdoor arena at Bury Farm Equestrian Centre on Friday 5th July at 10am. The winner will also be awarded a polo shirt to wear for the lesson. If the winner is unable to attend on the day the prize package will be re-allocated. The prize is only valid on this date. There will be a runner up prize of a tub of Science Supplements Product and a polo shirt. The organiser will be taking publicity photographs at the lesson which will be shared on social media platforms. No alternative prizes or dates will be considered.
- The Contest. The contest requires the participant to like and share the Complete Rider at Bury Farm Facebook page, comment with a picture of their horse and your favourite Science Supplement product, then tag a friend. On Monday 24th June entries will close and 8 entries will, be shortlisted. The shortlisted entries will go against the public vote and the winner will be the entry with the highest number of votes. Voting closes on 1st July 2019.

Catago Contest Terms and Conditions
- No purchase is necessary, making a purchase will not increase chances of winning.
- Competition will start on Monday 6th May 2019 and finish on Sunday 26th May 2019 at 16.00. The winner will be selected at random and notified by personal message on Monday 27th May.
- The contest is in no way sponsored, endorsed, administered or associated with Facebook.
- The contest is open to any participant, if the winner is under the age of 16 parental consent must be provided.
- Copyright of photographs, all photographs submitted must be the owners property, no copyrighted photographs will be accepted without written permission.
- The Prize. The prize for this contest is for a 45 minute private lesson with Daisy Coakley in the international indoor arena at Bury Farm Equestrian Centre on Friday 31st May. The winner will also receive a Catago Diamond Saddle Pad and Fly Veil, to be worn for the lesson. The organiser will be taking publicity photographs at the lesson which will be shared on social media platforms. No alternative prizes or dates will be considered.
- The Contest. The contest requires the participant to share a photograph of themselves and their horse with a brief description of why they should win the prize. Participants are also requested to ‘like’ the organisers page.